Privacy Policy

1. Introduction

Welcome to ChiroHub Australia. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website.

2. Information We Collect

ChiroHub Australia is a directory service. We do not require user accounts for browsing our directory.

2.1 Contact Form Data

When you submit a contact form or claim a listing, we collect the information you provide (name, email, phone, message). This data is used solely to respond to your enquiry or process your listing claim.

2.2 Analytics Data

We use Google Analytics to understand how visitors use our website. This includes:

• Pages viewed and time spent on site
• General geographic location (city/state level)
• Browser and device type
• Referring websites

This data is anonymised and aggregated. We do not collect personally identifiable information through analytics.

2.3 Cookies

We use minimal cookies for:

• Google Analytics (anonymous usage statistics)
• Google AdSense (for displaying relevant advertisements)

You can disable cookies in your browser settings without affecting your ability to browse our directory.

3. How We Use Information

We use the information we collect to:

• Respond to contact form submissions and listing claims
• Improve website performance and user experience
• Understand which chiropractors and features are most popular
• Identify technical issues with the website
• Display relevant advertisements through Google AdSense

4. Information Sharing

We do not sell your personal information. Data sharing is limited to:

• Anonymous analytics data with Google Analytics
• Cookie data with Google AdSense for ad display
• Payment processing via Stripe (for paid listings only)
• Email delivery via Resend (for transactional emails only)

These services have their own privacy policies and data handling practices.

5. Third-Party Services

5.1 Google Services

We use various Google services including:

• Google Maps for displaying chiropractor locations
• Google Places API for practice information
• Google AdSense for displaying advertisements
• Google Analytics for website analytics

5.2 Firebase

We use Firebase for data storage and hosting. Firebase is a Google platform that helps us provide reliable services.

5.3 Stripe

We use Stripe to process payments for premium listings. Payment data is handled directly by Stripe and is not stored on our servers.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or accidental loss. However, no internet transmission is completely secure and we cannot guarantee absolute security.

7. Your Rights

You can:

• Request access to any personal data we hold about you
• Request correction or deletion of your data
• Disable cookies in your browser settings
• Use browser extensions to block analytics tracking
• Opt-out of personalised Google ads through Google's Ad Settings

8. Children's Privacy

Our website is a public directory accessible to all ages. We do not knowingly collect personal information from children under 16. Parents and guardians should supervise children's internet use.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date.

10. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

11. Australian Privacy Principles

We comply with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). For more information about privacy laws in Australia, visit the Office of the Australian Information Commissioner (OAIC) website.